Effective September 8, 2026. These terms apply to the WooCrafters website, digital products, and development services, provided under the WooCrafters business name. An agreed written project proposal may set additional terms for a specific engagement.
WooCrafters Products
Ownership and licensing
You retain rights to material you provide. Deliverable ownership and handover follow the written project agreement and applicable open-source licenses. Our branding, original website artwork, and editorial content may not be represented as your own.
Features and compatibility
Product pages describe the included features, version requirements, and any license entitlement. Test software on staging before using it on a live site. Third-party themes, plugins, hosting, and services may affect compatibility. Open-source components remain governed by their applicable licenses; these terms do not remove rights granted by the GPL or another software license.
Support and updates
Included support and update access are described on each product page. Free core features and separately licensed premium features are identified before purchase. Contact support@woocrafters.com with the product version and a description of the issue. Third-party customization and development work are scoped separately.
Orders, payment, and renewals
Provide accurate contact and billing information and keep your account credentials private. A paid order submitted through this site is pending until payment is confirmed. Submitting an inquiry does not create a project booking or commit either party to a delivery date.
The checkout displays the selected package and price. Paid orders use a manual payment request; this checkout does not automatically charge recurring renewals. A monthly or annual care selection describes the purchased service period. Additional periods, work, and third-party costs must be agreed separately.
Refund Policy
Contact support@woocrafters.com with your order number and issue. Mandatory legal rights remain unaffected.
Plugin purchases
Request a refund within 14 days. Eligible reasons include duplicate purchases, materially misdescribed features, or a product that fails to work as described after support has had seven business days to resolve it. Approved refunds return to the original payment method within five to ten business days.
Exclusions
Refunds exclude change of mind, working products, unsupported third-party conflicts, incorrect setup, customer code changes, service-based add-ons, promotional purchases, bundles, all-access passes, and paid license renewals. Buying an alternative without allowing support to investigate, or repeated refund abuse, can make a request ineligible.
Services and development hours
You may cancel a project, with completed work payable. Raise refund concerns before ten hours are used. After more than ten hours of work, only the first ten hours are eligible for a refund request. Eligibility is reviewed against the agreed scope and work record.
After a refund
Refunded paid entitlements to support, updates, or service delivery end. Applicable open-source rights are unaffected. Free downloads have no purchase amount to refund.
WooCrafters Services
Project scope and collaboration
Before work begins, we agree the scope, estimate, access requirements, and review process. Estimates are planning figures unless expressly agreed as fixed-price deliverables. Additional requests require an agreed scope and price. You are responsible for providing content and access you are entitled to share, and timely feedback needed to complete the work.
Delivery, deployment, and maintenance
The project agreement defines acceptance, deployment, and handover. Ongoing support and maintenance are included only where specified. Changes to third-party software or hosting after delivery may require further work. We do not promise a particular search ranking, revenue increase, performance score, or uninterrupted service.
Service cancellation
The service-refund conditions appear in the Refund Policy above. A written project agreement may define milestones, review dates, and the handover process. Raise concerns promptly so we can review them against the agreed scope and work record.
Using the WooCrafters website
Acceptable use
Do not misuse accounts, bypass access controls, submit unlawful material, or interfere with the site. We may restrict access reasonably necessary to address abuse or a legal obligation.
Responsibility and disputes
Each party remains responsible for its own obligations under the agreement and applicable law. Nothing in these terms excludes liability or rights that cannot lawfully be excluded. Please contact us first so we can investigate a concern and seek a practical resolution. Mandatory protections under applicable law remain unaffected. A written project agreement may identify the contracting party and governing jurisdiction.
Contact and changes
Questions about a purchase go to support@woocrafters.com. Project and business inquiries go to info@woocrafters.com. Updated terms apply prospectively unless law requires otherwise.