Existing customer
Product & order support
Need help with a plugin, purchase, download, license, or existing order? Include the product name and order reference when possible.
Projects, partnerships & product support
Contact WooCrafters
Talk to us about WordPress, WooCommerce, LearnDash, website maintenance, or help with your plugin purchase. Choose the relevant option below so we can review your request.
Start here
What do you need help with?
Existing customer support and new project conversations are handled separately so you get a clearer, faster response.
New project
Tell us what you want to build
Planning a WooCommerce, LMS, custom WordPress, maintenance, migration, or development project? Use the project brief so we can review scope properly.
General questions
Send us a message
For partnerships, pre-sales questions, business enquiries, or anything that does not fit the support and project options above, use this form.
Prefer email?
Keep account details private
Please never send passwords, card details, API secrets, or private access credentials through this form.
Contact WooCrafters about your website
What can I contact WooCrafters about?
Contact WooCrafters to discuss a WordPress website, a WooCommerce store or a LearnDash learning platform. Whether you are planning something new or improving an existing site, a clear brief helps us understand your priorities and recommend a practical next step.
What should I include in a project inquiry?
Share your website address, the problem you want to solve and the result you need. If you have a target launch date or budget range, include those too. Tell us which tools your team already uses and whether you need design, development, integrations or ongoing support. You do not need a finished specification to start the conversation. Browse our WordPress development services, then use the project inquiry option above.
How do I ask for product or order support?
Use the product support option for questions about downloads, licenses or an existing purchase. Include the product name, your order reference and a short description of the issue. For a technical problem, mention your WordPress version and the steps that reproduce it. A screenshot with private information removed can also help. Our product documentation and frequently asked questions may answer your question before you contact us.
Can you help maintain an existing website?
Yes. Review our website care plans for ongoing maintenance, or explore development hours for a defined improvement. When you contact WooCrafters, explain which maintenance tasks you currently handle and where you need support. We can then discuss the suitable scope and any work needed before maintenance begins.
What happens after I send a message?
We review your request and may ask for more detail before proposing work. Project deliverables, pricing and review points are agreed before development starts. Please use the general message form for partnerships or pre-sales questions. Keep passwords, payment details and private access credentials out of all public forms.