Effective October 28, 2026. This policy explains how we handle information when you browse our site, contact us, create an account, or purchase products and services.
We keep privacy decisions tied to the service you request:
- We collect information needed for inquiries, accounts, purchases, and support.
- Access is limited according to operational and legal requirements.
- You can contact us to ask about your information and applicable rights.
Website visitors
Our website and hosting systems may process request information, including IP addresses, browser details, and error logs. Essential cookies support login, cart state, and security. Your theme preference may be stored in your browser. Cookie and browser-storage details appear below.
Gathering personal information
We receive the details you submit through our forms, including your name, email, website address, project requirements, and any other information you choose to share. Account and order records may include your username, billing details, purchased items, payment status, and support history. Do not send passwords or sensitive customer records through a public form.
We use this information to respond to requests, prepare proposals, provide account access, fulfill orders, deliver support, maintain business records, and protect the site from misuse. An inquiry does not automatically subscribe you to marketing email.
This checkout records an order and, for paid purchases, sends a manual payment request. Do not send card details by email or through the inquiry form. Any payment service used for a subsequent payment processes its own payment information under its own terms.
Protection of personal information
Hosting, email, payment, and support providers may process information needed to operate the service. We share information when required to fulfill your request, comply with applicable law, or protect legitimate rights. We do not sell customer account, purchase, or inquiry information. Google and its advertising partners may process browser and advertising information as described below.
Information may be processed in the United States or other locations used by our service providers. Our business services are intended for adults and are not directed to children under 13. Contact us if you believe a child has provided personal information.
Cookies and browser storage
Essential cookies
WordPress uses cookies for signed-in sessions and authentication. Easy Digital Downloads uses session or cart information to keep selected products available as you move through checkout. These functions are necessary for the requested account and purchase experience.
Preferences
The site can remember your selected light or dark appearance in local browser storage. Local storage is kept by your browser and is different from a cookie sent with each request.
Analytics, advertising, and embedded tools
We use Google Analytics to understand how visitors use our website, including pages visited, device information, and interactions. These tools may use cookies or similar storage. Where required, optional analytics and advertising storage are subject to your consent choices.
We are preparing to display Google AdSense advertising on blog articles, subject to Google approval. Third-party vendors, including Google, use cookies to serve ads based on your previous visits to this website or other websites. Google advertising cookies enable Google and its partners to serve ads based on those visits. Advertising may be personalized where permitted and with consent where required.
You can manage personalized advertising through Google My Ad Center or opt out of participating third-party vendors through AboutAds choices. Learn how Google uses information from partner sites in Google’s partner-site privacy information. Where a consent message is shown, you can use its privacy options to change your choices.
Our support widget uses Help Scout, and forms use Cloudflare Turnstile to help prevent spam and abuse. These providers may process the information needed to deliver those functions. External links take you to services with their own privacy and cookie practices.
Meta advertising measurement
On our agency enquiry page, we use the Meta Pixel only after you accept advertising cookies. It measures a page visit and a successfully submitted project enquiry so we can understand our Facebook and Instagram advertising. The pixel may send the page URL, browser and device information, IP address, advertising click identifiers and cookie identifiers to Meta Platforms. We do not include your name, email address, phone number or project message in these events, and automatic advanced matching is disabled.
Meta may set advertising cookies such as _fbp (browser identification) and _fbc (ad-click identification), typically lasting up to 90 days. Meta may combine event information with other information it holds for advertising measurement and delivery. Read Meta’s Privacy Policy for its practices and controls. Use Consent Preferences to withdraw advertising consent at any time; this stops subsequent pixel events on this page. Global Privacy Control signals also prevent this pixel from loading. You can remove existing cookies through your browser settings.
Your controls
Use the cookie banner to accept all cookies, reject optional cookies or select your preferences. You can reopen Consent Preferences from the button at the bottom left of the site and change your choices. Analytics and advertising storage are denied by default worldwide until you allow them. Essential account, checkout and security features remain available. Your banner choice is stored for 180 days. Google Consent Mode may send limited cookieless signals while optional storage is denied.
You can remove cookies and local storage in your browser settings. Blocking essential storage may prevent login or cause your cart to be lost. Changing your theme preference updates the locally stored choice.
Security and retention
We keep information for the time needed to provide services, meet recordkeeping obligations, resolve disputes, and maintain security. Retention varies by record type and legal obligations. Access is limited according to operational need, but no internet service can promise absolute security.
Your choices and requests
You can update available account details in the client area. Contact support@woocrafters.com to request access, correction, or deletion, or to ask about applicable privacy rights. We may verify your identity and retain records we are legally required to keep. We will not discriminate against you for exercising applicable rights.
Contact us
We update this page when our practices change and revise the effective date. Privacy questions can be sent to support@woocrafters.com.
Newsletter subscriptions
If you choose to subscribe, we add you to our marketing list after you submit the form with its consent checkbox selected. No second email confirmation is required. We use Brevo to process subscription requests and deliver WordPress advice, plugin announcements and occasional offers. Your email address and subscription status are processed by Brevo for this purpose. Marketing emails may contain tracking links and pixels that provide delivery, click and open statistics; privacy settings can affect their accuracy.
You can unsubscribe through the link in any marketing email, or contact support@woocrafters.com. Buying a product or sending an inquiry does not automatically subscribe you to our newsletter.